Every Interaction Counts

Organ, Tissue & Eye Donation

More than a decade of collaboration between EffectiveArts and organ, tissue, and eye donation organizations across the US and internationally have resulted in a full array of research-based training programs to have donation staff be effective.

Every day, individuals and their families receive a priceless gift: a new life (a life saved or a life enhanced). Hundreds of committed donation staff and management make this possible — people who give of themselves far and beyond what is called for in most professions.
EffectiveArts' services have been credited with specific, measurable results including:
  • Patient’s families are better cared for;
  • Families authorizing donation who wouldn’t have otherwise;
  • Higher family authorizing rates (overall, with individual requesters, and with specific issues such as DCD and First Person Authorization) - see DeLario, G, NATCO Top Abstract Award 2013;
  • True partnerships with hospitals being established (resulting in higher hospital authorization rates), and
  • Increases in staff retention - see Maury, V., et al., AOPO Annual Conference 2002.
For programs designed specifically for Living Donation, please contact us for details.
organ donation, effectivearts, effective organizational interactions

Programs for Donation Professionals

Listed below are programs designed for the donation professions. Each program has been tailored to address the significant differences between organ donation, tissue donation, and eye donation.

Contact us for specific details regarding any of the programs below:
  • 1. Family Approach
    • Effective Requesting Training
    • Family Approach Practice Sessions
    • Requester Competencies Sign-Offs Using Simulations
    • Working Effectively with Hospital Partners
    • Designated Requestor Training (e.g., social workers, chaplains, etc.)
    • Call Center Training
  • 2. Management
    • Leadership Skills
    • Building Community in the Workplace/ Manager as “Community Leader"
    • Using Assessment and Evaluation for Steering / Building a Learning Community
  • 3. Hospital Development
    • Working Effectively with Hospital Partners
    • Designing Effective In-service Trainings
    • “Teacher Training” for Delivering Powerful In-Service Trainings
  • 4. All Staff
    • Organization-as-Community
    • Interdepartmental Relations
    • Using Performance Evaluation as a Powerful Compass
    • Customer Service
  • 5. New Employees
    • Orientation
    • Basic Family Approach Training
    • Competencies Sign-off
  • 6. Evaluation
    Design and implementation of a comprehensive assessment and evaluation system to monitor the multiple factors that impact and contribute to family authorization rate and conversion rate.
  • 7. Board of Directors Development
    Have the Board of Directors function well as a team and make decisions based on the vision and mission.
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“Be an organ, eye and tissue donor.”

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